Steps to resolve a complaint

Step 1: Fill in the form

This form allows you to identify the nature of the complaint, explain the context and provide us with your contact information so we can contact you within the prescribed time frame.

Fill in the form


Step 2: Collect supporting documents

The supporting documents allow us to fully understand your case. You don't need to comment on the documents. If we have any questions, we will contact you.

Send your supporting documents to the following email address *:

* To optimize the analysis of your request, please group your supporting documents in a single shipment.

Examples of supporting documents:

Copies of letters, contracts, details of conversations, e-mail communications and any other information you consider relevant.


Step 3: Receiving Femmessor's decision

The final decision will be communicated to you by email or verbally, as the case may be.

Complaint resolution process time frame

For any questions regarding the complaint resolution policy, we invite you to contact one of our customer experience agents 1 844 523-7767.